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the Americas PRIVACY NOTICE
QBE INSURANCE CORPORATION
Wall Street Plaza
88 Pine Street (16th Floor
New York, NY 10005
Telephone: (212) 422-1212
Facsimile: (212) 422-2424
Privacy Notice
Our mission is to provide you with superior products and services. While the nature of insurance requires that insurance companies periodically gather personal information about you, QBE recognizes your concerns about the security and protection of this information. This notice describes QBE's overall commitment to privacy with respect to nonpublic personal financial or health information that we maintain about you.
WHY WE COLLECT INFORMATION
We collect information about you that is necessary to review, process or service your requests for products, benefits or other services. For example, we may collect nonpublic personal financial and health information to determine eligibility for coverage or benefits.
THE TYPES OF INFORMATION WE COLLECT
Most of the information we collect is obtained from the application completed by you. Depending on the nature of your insurance transaction, we may need additional information. For auto insurance, we may need information from your motor vehicle records. For property coverage's, we may send someone to inspect your property and verify information about its value and condition. A photo of any property to be insured might be taken. We may receive consumer credit information from a consumer-reporting agency regarding your credit standing. We may review insurance claims information and other loss information reports. And, we may also obtain medical or financial information to adjust claims.
HOW WE DISCLOSE YOUR INFORMATION
The information that we collect as described above is used to provide coverage, service, benefit and other insurance-related decisions. This information is sometimes shared as permitted by law, with QBE affiliates and nonaffiliated third parties to carry out daily business functions; review, process or service your products or services; or in connection with product offerings. Examples of nonaffiliated third parties with whom we can and do share your information are:
- Insurance Agents, Brokers;
- Insurance regulatory authorities;
- Claim Service and Administrators engaged by us to adjust, administer, service or process claims; and
- Reinsurance companies.
- Other than as described above, we do not share your personal information with nonaffiliated third parties, without giving you an opportunity to tell us that you do not want us to share the information.
HOW WE PROTECT YOUR INFORMATION
QBE restricts access to information to those employees or service providers who need to know the information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with state and federal regulations to protect your personal information. Our support service vendors are selected on a number of factors, one of which is their security and handling of the personal information we share with them. Our employees are instructed on their responsibilities and importance of the confidentiality of personal information.
WHOM TO CONTACT REGARDING PRIVACY MATTERS
If you have questions regarding privacy matters, you may contact QBE Privacy Services by phone at 419-342-4555 or by email at jdouglas@qbeamericas.comor by mail at QBE Privacy Services, 86 West Main Street, Shelby, Ohio 44875. PRV-1 1/02
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